Customer Service Representative

6 days ago

Witham, Essex, United Kingdom The Club Company Full time

We are seeking a highly motivated and enthusiastic individual to join our team as a Receptionist at Benton Hall Golf & Country Club.

About the Role:

The successful candidate will be responsible for delivering exceptional service to our members and guests, ensuring a warm and welcoming atmosphere at all times.

Key Responsibilities:

  • Provide excellent customer service, responding to queries and resolving issues in a professional and courteous manner.
  • Manage the front desk, handling incoming calls, emails, and visitors, and maintaining accurate records.
  • Work collaboratively with the Reception Manager to achieve team goals and objectives.
  • Contribute to the overall success of the club, promoting a positive and inclusive work environment.

What We Offer:

In addition to a competitive salary, we offer a range of benefits, including:

  • Complimentary use of health club, group exercise classes, and golf facilities.
  • Competition play for team members with a golf handicap.
  • Bonus holiday days.
  • Generous hotel offers and discounts.
  • 70% off meals on duty.
  • 25% off food, retail, and spa treatments at other times.
  • Discounted membership for a friend or family membership.
  • Free parking.
  • Uniform provided.
  • Learning and development programs.
  • Employee assistance program.
  • Opportunities to grow and develop within the group.
  • Cycle to work scheme.
  • Wagestream - a money management app that gives you access to a percentage of your pay as you earn it.
  • Smile Seeker Recognition and Reward Scheme.

Requirements:

We are looking for a talented, enthusiastic, and hardworking individual who enjoys working under pressure. The successful applicant will be expected to deliver exceptional service to both club members and visitors alike.

Must have good attention to detail, great communication skills, be professional, welcoming, and willing to work shifts.

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