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Customer Service Representative

2 months ago


Witham, Essex, United Kingdom Prime Appointments Full time

Job Summary:

Prime Appointments is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and resolving customer inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Respond promptly to customer inquiries and resolve issues in a professional and courteous manner.
  • Provide accurate and timely information to customers regarding products and services.
  • Collaborate with internal teams to ensure timely resolution of customer issues.
  • Identify opportunities for process improvements and share feedback with the team.
  • Develop and maintain a thorough understanding of our products and services to effectively address customer inquiries.

Requirements:

  • Previous experience in customer-facing roles, preferably in a call center or customer service environment.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in using CRM software and other customer service tools.

What We Offer:

  • A dynamic and supportive work environment with opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.