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Customer Service Representative

2 months ago


Witham, Essex, United Kingdom DD Full time
Unlock Your Potential in Aesthetic Customer Support

We are seeking a highly motivated and customer-focused individual to join our dynamic team at MedFx, a leading provider of aesthetic treatment and service solutions. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our clinical beauty professionals.

Main Responsibilities

  • Provide timely and efficient support to customers via telephone, email, and electronic orders, ensuring seamless order processing and resolution of queries.
  • Proactively identify opportunities to increase account business, follow up on leads, and engage in business development campaigns to drive sales growth.
  • Build and maintain strong relationships with customers, responding to their inquiries, and ensuring a high level of satisfaction with our services.
  • Assist with administrative tasks, onboard new customers, and ensure compliance with regulatory requirements.
  • Collaborate with the Contact Centre Manager to address potential issues and share relevant information.

What We Offer

  • Competitive discretionary bonus scheme.
  • Comprehensive benefits package, including a discount portal, SmartPay loan scheme, Cycle2Work scheme, and enhanced holiday entitlement.
  • Opportunities for professional growth and development within a dynamic and supportive team.
  • Access to a range of employee benefits, including company pension scheme, dental plan, and mental health support services.
  • Free parking on site and a collaborative work environment.

About MedFx and DD

MedFx is part of the DD Group, a leading provider of market-leading aesthetic solutions to the beauty industry across the UK and Ireland. Our team is passionate about delivering exceptional service and support to our customers, and we are committed to becoming the first choice for aesthetic treatment and service solutions in the healthcare industry.