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Customer Experience Representative

2 months ago

Witham, Essex, United Kingdom DD Full time
About MedFX and DD

MedFX is part of the DD Group, a leading provider of market-leading Botulinum Toxins, Dermal Fillers, Skin Peels, Cosmeceuticals, and Surgery Consumables to the beauty markets across the UK and Ireland.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our growing team as a Customer Experience Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service, building strong relationships with our clients, and contributing to the success of our business.

Main Responsibilities
  1. Provide timely and efficient responses to customer inquiries, ensuring a high level of satisfaction and loyalty.
  2. Proactively identify opportunities to increase sales and revenue, while maintaining a focus on customer needs and preferences.
  3. Collaborate with internal teams to resolve customer issues and concerns, ensuring a seamless and positive experience.
  4. Stay up-to-date with industry trends, products, and services, providing expert advice and guidance to customers.
  5. Contribute to the development and implementation of customer service strategies, ensuring alignment with business objectives.
What We Offer
  • Discretionary company performance-related bonus.
  • Comprehensive discount portal, including gym memberships, shopping savings, and days out.
  • SmartPay loan scheme, with no interest applied.
  • Cycle2Work scheme.
  • Enhanced holiday entitlement, including bank holidays.
  • Additional day off to celebrate your birthday.
  • Ability to purchase additional annual leave.
  • Company Pension scheme.
  • Dental Plan.
  • Company sick pay, life assurance, and enhanced maternity/paternity pay.
  • Eye test vouchers.
  • Mental health support services and a virtual GP service.
  • Free parking on site.