Meeting and Events Coordinator
4 weeks ago
We are seeking a highly skilled Meeting and Events Coordinator to join our team at a vibrant central London hotel. Our hotel boasts 312 bedrooms and 17 meeting rooms, including the Shaw Theatre.
The ideal candidate will assist the Meetings & Events department in achieving maximum revenue and client relationships through effective sales techniques and strategies, providing excellent customer service at all times.
This role involves planning and executing meetings, events, and conferences for up to 446 guests from start to finish. You will work closely with clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.
The successful candidate will have a proven record of accomplishment in event management and possess strong communication, administration, and problem-solving skills.
Key Responsibilities:
- Respond to client enquiries in a professional and timely manner
- Practice efficient yield management in line with guidelines
- Promote special offers and maximize sales opportunities
- Prepare contracts and ensure maximum conversion of all business taken in the diary
- Chase all business and adhere to departmental guidelines
- Conduct showrounds for existing bookings and new clients
- Ensure clients receive detailed event orders in advance of their event
- Resolve client disputes and complaints in a professional manner
- Adhere to accounting procedures and obtain prepayments, reconcile, and check final invoices
- Maintain strong market awareness through competitor site inspections
- Achieve individual weekly targets
Requirements:
- Previous Meetings & Events experience in a conference hotel or venue
- Strong communication, administration, and problem-solving skills
- Ability to work to deadlines and maintain a high level of customer service
- Use of OPERA Cloud and Delphi system
Salary: £34,983 per annum (£17.25 per hour)
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