Complaints Process Manager

Job Overview The Complaints Manager is to manage the complaints-handling process within an organisation, aiming to resolve customer concerns promptly and to improve the overall customer experience. This role involves managing a team, analysing complaint trends, and implementing strategies to prevent recurring issues. Key Responsibilities Complaint...

Job Overview The Complaints Manager is to manage the complaints-handling process within an organisation, aiming to resolve customer concerns promptly and to improve the overall customer experience. This role involves managing a team, analysing complaint trends, and implementing strategies to prevent recurring issues. Key Responsibilities Complaint...

**Company background** Ardens is an exciting and fast-growing health tech company that has a passion for improving patient care through better use of technology. We are a clinically led organisation of over 120 people, including GPs, nurses, clinical pharmacists, developers, account managers, product specialists and customer support. Our two products,...

Beaver Process Equipment Pty Ltd is a world-class manufacturing company seeking an exceptional leader to drive our Brisbane plant's transformation.We are scaling up our operations, expanding from $50m to $150m in production volume, and growing our shop floor team from 50 to 140 employees. This presents an exciting opportunity for a high-performing...

About the RoleWe are seeking an IT Lifecycle Process Manager to lead our Software and Device Lifecycle processes for a large estate of over 40,000 devices.As a key member of the team, you will be responsible for creating and maintaining refresh and lifecycle processes, ensuring all software within the Windows EUS Build remains in a supported state.You will...

Job OverviewWe are seeking an experienced Engineering Leader to drive the development of our Product Design & Engineering capability. The successful candidate will lead our Product Design & Engineering team, overseeing the development of high-performance slurry transfer systems.**About the Role**As a key member of our leadership team, you will be responsible...

Role DescriptionWe are looking for an IT Lifecycle Process Manager who can oversee the management of our Software and Device Lifecycle processes. This individual will be responsible for ensuring that all software is in a supported state and devices remain supported.About the Job:The ideal candidate will have a deep understanding of Release and Deployment...

About the Role:The Service Manager will be responsible for overseeing daily operations, providing technical support and leading investigations into customer complaints.Key Responsibilities:Oversee departmental operations, ensuring tasks are completed on timeProvide technical assistance and support to Service Engineers and customersStay up-to-date with...

Job OverviewWe are seeking a skilled Software Lifecycle Process Manager to join our team at 83zero Limited. This role involves managing software and device lifecycle processes for an estate of over 40,000 devices.About the RoleThe successful candidate will be responsible for ensuring software support, liaising with vendors, and engaging with clients through...

Beaver Process Equipment Pty Ltd is embarking on an exciting journey of expansion and modernization, and we need a skilled Manufacturing leader to guide us through this transformation.The successful candidate will oversee the growth of our Brisbane plant, increasing production volume from $50m to $150m, and expanding our shop floor team from 50 to 140...

About the RoleAs an IT Lifecycle Process Lead at 83zero, you will play a key role in managing software and device lifecycle processes, working closely with stakeholders to ensure that all processes are efficient and effective.The successful candidate will have strong stakeholder management and attention to detail skills, as well as knowledge of Service...

Job SummaryWe are seeking a highly experienced Shop Supervisor Metal Fabrication to join our team at Beaver Process Equipment Pty Ltd. In this key role, you will be responsible for leading a small fabrication team, managing the day-to-day operations of the shop, and ensuring the efficient production of high-quality metal products. You will also be involved...

**The Team** The Risk and Best Practice team comprises a Risk and Best Practice Director (R&BPD), the Advisor role, a Senior Administrator and three Administrators. **The Role** Reporting to the R&BPD, the role involves providing support, guidance, and advice to the firm in identifying and managing regulatory risk and ensuring internal controls manage,...

About the RoleWe are seeking a highly experienced Leading Hand Fabrication Shop to join our team at Beaver Process Equipment Pty Ltd. In this key role, you will be responsible for leading a small fabrication team and managing the day-to-day operations of the shop. You will also be involved in fabricating metal parts using various equipment, ensuring a safe...

**The Team** The Risk and Best Practice team comprises a Risk and Best Practice Director (R&BPD), the Advisor role, a Senior Administrator and three Administrators. **The Role** Reporting to the R&BPD, the role involves providing support, guidance, and advice to the firm in identifying and managing regulatory risk and ensuring internal controls manage,...

Job Description:This is an exciting opportunity to join our Fire Protection Division as a Service Manager. The successful candidate will oversee daily operations, provide technical support and lead investigations into customer complaints.Main Responsibilities:Oversee departmental operations and ensure tasks are completed efficientlyProvide technical...

About the RoleThe successful candidate will have a strong background in Health & Social Care, with experience in leadership or management roles. You will be responsible for developing person-centred support plans, implementing rotas, and addressing complaints and grievances.Key Responsibilities:Developing support plans, policies, and risk assessments for...

Job Summary:We are seeking a highly skilled Service Manager to join our team in the Fire Protection Division. The successful candidate will oversee daily operations, provide technical assistance and support to both Service Engineers and customers.Responsibilities:Oversee departmental operations and ensure tasks are completed within designated...

Job OpportunityWe are seeking a skilled Fabrication Team Leader to run our small fabrication shop at our modern Salisbury workshop. As a key member of our manufacturing team, you will be responsible for leading a 5-person team and managing the day-to-day operations of the shop.Key Responsibilities:Lead a small fabrication team and manage the work allocation...

The Ideal Candidate: 83zero Limited is looking for an exceptional Device Lifecycle Process Lead to spearhead our efforts in managing the lifecycle of over 40,000 devices. If you have expertise in release and deployment management, along with a solid understanding of service management best practices, we encourage you to apply.About the Job: As Device...