Assistant Manager

3 days ago


London, Greater London, United Kingdom Optical Express Group Full time

Key Responsibilities:

As a key member of the Optical Express Group leadership team, this role offers a unique opportunity to contribute to the success of our prestigious London clinics.

Key Accountabilities:

  • Ensure that all colleagues have the necessary support to excel and develop their skills, fostering a culture of excellence and continuous improvement.
  • Lead a diverse team, preferably within a retail or clinical setting, and provide guidance and mentorship to ensure high levels of performance and customer satisfaction.
  • Take ownership of leadership responsibilities, including incident management, safeguarding, referrals, and complaints, ensuring that all issues are addressed promptly and professionally.
  • Monitor and manage Service Level Agreements (SLAs) and escalate as required, ensuring that our high standards are consistently met.
  • Drive the performance of the team to deliver exceptional clinical and customer service, aligning with the company's vision and values.
  • Enjoy a competitive salary of £35,000, with excellent bonus potential, as well as a range of benefits, including:
    • Discounts on prescription eyewear and sunglasses.
    • Generous Optical Express family & friends discount.
    • Modern working environment.
    • On-going training and development opportunities.
    • Workplace Pension Scheme.

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