Telephone Advisor
5 days ago
Job Title: Call Centre Advisor
Job Summary:
Pertemps Bond is seeking a highly skilled and customer-focused Call Centre Advisor to join our team. As a Call Centre Advisor, you will be the first point of contact for our customers, handling their orders and requests in a professional and efficient manner.
Key Responsibilities:
- Communicate effectively with customers via phone, resolving their queries and concerns in a timely and courteous manner.
- Handle customer orders and requests, ensuring accurate and efficient processing.
- Deal with customer enquiries and complaints, providing solutions and alternatives when necessary.
- Refer complex matters to senior team members or management when required.
Requirements:
- Excellent customer service skills, with the ability to communicate effectively with customers.
- Previous experience in a call centre environment, with a strong understanding of customer service principles.
- Strong attention to detail, with the ability to accurately process customer orders and requests.
- Ability to work in a fast-paced environment, with a high level of professionalism and courtesy.
Working Hours:
Monday to Sunday, with a 5-day working week and every other weekend. 8-hour shifts, with rotational hours between 07:30 and 18:00.
Training and Development:
Pertemps Bond provides comprehensive training and ongoing mentoring to ensure our team members have the skills and knowledge required to excel in their roles.
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