Telephone Advisor

5 days ago


Leicester, Leicester, United Kingdom Pertemps Bond Full time

Job Title: Call Centre Advisor

Job Summary:

Pertemps Bond is seeking a highly skilled and customer-focused Call Centre Advisor to join our team. As a Call Centre Advisor, you will be the first point of contact for our customers, handling their orders and requests in a professional and efficient manner.

Key Responsibilities:

  • Communicate effectively with customers via phone, resolving their queries and concerns in a timely and courteous manner.
  • Handle customer orders and requests, ensuring accurate and efficient processing.
  • Deal with customer enquiries and complaints, providing solutions and alternatives when necessary.
  • Refer complex matters to senior team members or management when required.

Requirements:

  • Excellent customer service skills, with the ability to communicate effectively with customers.
  • Previous experience in a call centre environment, with a strong understanding of customer service principles.
  • Strong attention to detail, with the ability to accurately process customer orders and requests.
  • Ability to work in a fast-paced environment, with a high level of professionalism and courtesy.

Working Hours:

Monday to Sunday, with a 5-day working week and every other weekend. 8-hour shifts, with rotational hours between 07:30 and 18:00.

Training and Development:

Pertemps Bond provides comprehensive training and ongoing mentoring to ensure our team members have the skills and knowledge required to excel in their roles.



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