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Customer Service Representative

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Leicester, Leicester, United Kingdom Macildowie Recruitment and Retention Full time
Job Description

Job Title: Customer Service Advisor

Job Summary:

We are seeking a highly skilled and experienced Customer Service Advisor to join our team at Macildowie Recruitment and Retention. As a Customer Service Advisor, you will be the primary point of contact between our business and our customers, providing exceptional customer service and support.

Key Responsibilities:

  • Provide exceptional customer service and support via phone and email
  • Handle customer escalations in a timely and professional manner
  • Adhere to and promote all health and safety regulations
  • Contribute to the department achieving pre-determined SLAs for emails and phone interactions
  • Proactively handle customer complaints and issues

Requirements:

  • Demonstrable customer service experience in a multi-channel environment
  • Experience of communicating with customers effectively via the telephone and email
  • Excellent communication and interpersonal skills
  • Ability to work individually and as part of a team
  • Self-sufficient and able to manage time effectively
  • Exceptional attention to detail
  • Cheerful disposition with a flexible and positive approach to work and others

What You'll Get:

  • A competitive salary and benefits package
  • The opportunity to work with a leading recruitment business
  • A dynamic and supportive team environment
  • Professional development and training opportunities