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Office Coordinator

2 months ago

Leicester, Leicester, United Kingdom Get Staffed Online Recruitment Full time

Office Coordinator

Location: Leicester

Employment Type: Full-time

Salary: £22,000 to £25,000 per annum

Our organization is a leading entity in the mortgage sector, dedicated to providing an exceptional environment for mortgage advisors, protection specialists, equity release professionals, and general insurance experts, regardless of their size or location. In light of our ongoing expansion, we are seeking to enhance our compliance division at our central office.

Primary Responsibilities

  • Facilitating the progression of applications, conducting member referencing, overseeing initial training participation, and authorizing members and advisors.
  • Maintaining the Membership database to accurately reflect status and permission levels.
  • Managing suspensions and terminations, as well as handling references for departed members and advisors.
  • Securing documentation for membership records and ensuring proper retention within the designated database and filing systems.
  • Offering appropriate guidance to Appointed Representatives, their Advisors, and their staff when addressing applications to join the network via telephone or email.

Required Experience

  • We are ideally looking for candidates with a background in an administrative role that involves customer interaction.
  • Experience in high-pressure environments, with the ability to prioritize tasks and meet tight deadlines, is essential.
  • Proficiency in computer skills, particularly with Microsoft applications, is a must.

Desired Personal Attributes

  • Exceptional verbal and written communication skills, with the capability to analyze information for informed decision-making.
  • A self-motivated individual who is driven to achieve key objectives, with a strong desire to provide support and a confident approach to customer inquiries.

Employee Benefits

  • Generous leave policy – 22 days plus bank holidays, with the option to purchase additional leave each year.
  • Company pension scheme.
  • Health and wellness initiatives.
  • Sick pay provisions.

This is a permanent position based at our office. The standard working hours are 35 hours per week, Monday to Friday.

As our organization does not sponsor work visas, candidates must possess the right to work in the UK.