Training Consultant
1 day ago
At Dotdigital, we're a global community of passionate professionals dedicated to the collective success of our organization and clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. We foster a collaborative environment that encourages knowledge sharing, exploration, and creative ideas, paving the way for meaningful connections and learning opportunities with diverse peers.
The ProductOur all-in-one customer experience and data platform (CXDP) empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data, breaking down data silos and streamlining decision-making. Our powerful AI capabilities make it easy to automate deeply personalized experiences across various channels.
About the RoleThis is a unique opportunity to join a growing global brand with a strong focus on personal and professional development. As a Training Consultant, you'll take responsibility for managing our passionate team of Platform Trainers in the EMEA region, contributing to your own growth as well as the growth of the team. These teams are responsible for delivering exceptional-quality training sessions to new and existing clients and partners.
Key Responsibilities- Manage the EMEA Training Consultancy (TCT) Team and members, being a trusted leader for the individuals in your team.
- Mentor and nurture talent and specialisms within the team.
- Collect, manage, and maintain team KPIs, providing reports to the EMEA Head of Consultancy.
- Analyze collected data to suggest system/process/resource changes and improvements to the EMEA Head of Consultancy.
- Manage and maintain platform-related Academy content, working closely with other departments to ensure content, tone, and delivery are consistent with business objectives.
- Curate and support our L&D team with platform-related materials required for new starter onboarding.
- Ensure consistency of training materials and content across the region and globally.
- Manage training software packages to ensure smooth deployment, updates, and user support.
- Provide support to other PS teams around complex client requirements and projects.
- Work with other PS teams and managers to ensure Customer Success and Sales teams receive contextual enablement training.
- Collaborate with the EMEA Head of Consultancy and Professional Services Managers to ensure Professional Services are represented on all relevant deals and opportunities.
- Work on special projects that benefit from your specific skillset.
- Proven experience mentoring and delivering high-quality training to stakeholders internally and externally.
- Excellent leadership and customer relationship skills, with a willingness to take total ownership of the EMEA Training Team.
- Strong analytical skills, with the ability to collect, manage, and maintain team KPIs.
- Experience working closely with various departments, such as Product, Sales, and Customer Success, to align training initiatives with company objectives and product updates.
- Experience developing and managing certification programs that help employees, clients, and partners demonstrate their proficiency in using dotdigital products and services.
- 15-minute screening call with Team Talent.
- Practical interview with EMEA Head of Consultancy and EMEA Director of Professional Services.
- Parental leave.
- Medical benefits.
- Paid sick leave.
- Dotdigital day.
- Share reward.
- Wellbeing reward.
- Wellbeing Days.
- Loyalty reward.
We're an equal opportunities employer committed to equality in all our practices, with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
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