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Collections Lead

1 month ago

London, Greater London, United Kingdom SAPI Full time

SAPI is a leading provider of custom financing products, offering an all-encompassing API for business credit solutions. Our mission is to provide liquidity for the global payment ecosystem.

The Role

We are seeking a highly motivated and customer-focused Collections Lead to oversee our collections process. As a Collections Lead at SAPI, you will play a vital role in ensuring the timely and effective collection of outstanding payments from our customers while maintaining positive relationships.

Responsibilities

  • Manage and lead on our collections efforts, developing and implementing strategies to optimize the collections process and improve cash flow.
  • Monitor outstanding payments and proactively contact customers to resolve any issues or disputes.
  • Negotiate payment plans with delinquent customers and maintain accurate collection records.
  • Collaborate with internal teams to identify and address root causes of payment delays or disputes.
  • Prepare and present collection reports to management, highlighting trends and recommendations.

Requirements

  • Proven experience in collections or a similar role, preferably in the financial services industry.
  • Customer-focused mindset with excellent communication and negotiation skills.
  • Strong leadership abilities and the ability to build our collection process.
  • Ability to analyze data and identify trends to drive improvements in the collections process.
  • Knowledge of relevant laws and regulations related to collections.
  • Excellent problem-solving and decision-making skills.
  • Proficient in using collection management systems and software.
  • Bachelor's degree or equivalent experience.

Benefits

  • Fully flexible working hours, with a core period of 11 am to 4 pm.
  • Hybrid working arrangement, with one day per week in our London office and the remainder of the week working from home.
  • Generous parental leave policy, supporting employees in their family commitments.
  • Opportunities for remote work, including six weeks of flexible working throughout the year.
  • Access to LinkedIn Learning and Calm, promoting a culture of learning and well-being.
  • Thirty days' holiday allowance, in addition to bank holidays.