Customer Service Director

4 weeks ago

Northampton, Northamptonshire, United Kingdom Get Staffed Online Recruitment Full time

Customer Service Manager Opportunity

About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Get Staffed Online Recruitment. As a key member of our operations team, you will be responsible for ensuring consistent standards of health surveillance are delivered by our team and providing line management responsibility for all Senior OHTs.

Main Objectives

The successful candidate will be responsible for:

  • Supporting the strategic operational goals of the business in line with Director and Board requirements.
  • Ensuring effective communication and presentation skills to all levels of internal and external stakeholders.
  • Building and maintaining relationships with senior managers, directors, and key customer stakeholders.
  • Influencing key decision-makers internally and externally.
  • Managing own time and diary, whilst working remotely across the UK, attending client meetings, our client's Health sites, and working from home, where appropriate.

Requirements for the Role

The ideal candidate will have:

  • Degree level or equivalent experience in a senior management role, including people and customer management.
  • Strong communication and presentation skills – must be able to communicate efficiently (verbally, in print, and via the phone) to all levels of internal and external stakeholders.
  • Excellent relationship management skills – must be able to build and maintain relationships with senior managers, directors, and key customer stakeholders.
  • Influencing – must have the ability to influence key decision-makers internally and externally.
  • Excellent knowledge of Outlook, Word, Excel, and PowerPoint is essential.
  • The ability to work under pressure and meet multiple deadlines in line with client and business requirements.
  • Must have a full and clean driving license and be willing to travel.

Core Skills & Behaviours

The successful candidate will possess:

  • Demonstrable People Management skills
  • Demonstrable Relationship Management skills
  • Organisational / Time Management skills
  • Exemplary communication & Presentation skills
  • Decision-making and Influencing ability
  • Strong Leadership skills
  • Proficiency in Word, Excel, PowerPoint & Outlook
  • Time planning and priority setting
  • Excellent Interpersonal skills
  • Flexible in approach
  • Responsible & "Can-do" attitude
  • Trustworthy and honest
  • Enthusiastic
  • Ability to work under pressure
  • Professional in appearance and approach
  • Ability to work within a team and alone
  • Proactive

How to Apply

If you are a motivated and experienced Customer Service Manager looking for a new challenge, please click apply and you will be redirected to our careers website to complete your application.

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