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Customer Service Administrator

1 month ago


Rochester, Medway, United Kingdom New Appointments Group Full time
Job Overview: We are seeking a highly skilled Customer Service Administrator to join our team in a logistics-focused role. As a key member of our team, you will be responsible for delivering exceptional customer service while working closely with internal and external stakeholders.

Key Responsibilities:
• Respond to customer inquiries in a timely and professional manner
• Manage customer relationships and resolve issues effectively
• Collaborate with internal teams to ensure seamless communication and process improvement
• Maintain accurate records and reports

Requirements:
• Previous experience in customer service or a related field
• Excellent communication and interpersonal skills
• Ability to work accurately in a fast-paced environment
• Proficiency in using ERP/MRP systems or similar software

Benefits:
• Competitive salary and benefits package
• 28 days holiday including 8 days bank holiday
• Access to a range of employee benefits including healthcare cash plan, private medical insurance, and more
• Opportunities for career growth and development in a dynamic company

About Us: New Appointments Group is a leading expert in matching employers and job seekers since 1975. We pride ourselves on being committed to diversity, equality, and opportunity for all.