Operations and Customer Service Specialist

1 day ago


Rochester, Medway, United Kingdom Pearson Whiffin Recruitment Ltd Full time

Responsibilities:

  • Order Processing: Process customer orders while answering queries regarding stock issues and amending orders.
  • Reporting: Weekly reporting of on-time, in-full deliveries.
  • EDI Mapping: Ensure seamless integration with third-party suppliers.
  • Multiskilled Role: Stepping in to supervise the team when the line manager is absent.
  • Inventory Management: Maintaining up-to-date stock levels.
  • System Updates: Updating our in-house system with information from various warehouses regarding goods in, goods out, while resolving any discrepancies.
  • Returns and Credits: Monitoring returns and credit notes.
  • Transport Liaison: Liaising with third-party hauliers to book transport.
  • Interdepartmental Communication: Liaising with other departments such as warehouse and accounts to resolve any issues.
  • Report Generation: Producing reports on current stock levels.
  • Shortage Notification: Communicating with production to advise on shortages.
  • Administrative Support: Ad-hoc administrative duties.
  • Sales Support: Carrying out sales for employees.
  • Collections: Facilitating customer collections.


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