Customer Support Specialist

1 month ago


Rochester, Medway, United Kingdom Jonas Software UK Full time

We are seeking a highly motivated and skilled Customer Support Specialist - Technical Services to join our dynamic team at Uniware. Based in the UK, this role offers an excellent opportunity for individuals who enjoy working with technology and providing exceptional customer service.

The successful candidate will be responsible for delivering first-class technical support to our clients across various industries, including retail and hospitality. As a key member of our Customer Support team, you will play a vital role in ensuring that our clients receive timely and effective solutions to their technical issues.

As a Customer Support Specialist - Technical Services, your primary duties will include:

  • Providing expert technical support via phone, email, or remote desktop sessions;
  • Logging calls in our support database and assigning priority levels and service level agreements;
  • Problem-solving technical issues using internal knowledge bases and escalation procedures;
  • Educating customers on product features and best practices to maximize their usage;
  • Collaborating with cross-functional teams to resolve complex technical issues.

To succeed in this role, you will need:

  • A strong foundation in Microsoft operating systems and desktop applications;
  • Excellent communication and problem-solving skills;
  • The ability to work independently and as part of a team;
  • Familiarity with ITIL frameworks and industry-standard technologies;
  • A proactive approach to learning and adapting to new technologies.

In return, we offer a competitive salary of £35,000 - £45,000 per annum, commensurate with experience, plus excellent benefits and opportunities for professional growth and development. If you are a dedicated and innovative individual who thrives in a fast-paced environment, please submit your application.



  • Rochester, Medway, United Kingdom InsureOne Insurance Services America, LLC. Full time

    We are currently seeking a highly motivated Customer Support Specialist to join our team at InsureOne Insurance Services America, LLC.This role is perfect for individuals who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer service.Job SummaryThe Customer Support Specialist will be responsible for providing...


  • Rochester, Medway, United Kingdom Pearson Whiffin - Business Support Careers Full time

    Company Overview: At Pearson Whiffin, we are a top-rated company in the UK's manufacturing industry, providing market-leading solutions to our clients. We are currently seeking a skilled Business Support Specialist to join our team.About the Job:This is an exciting opportunity to become part of a dynamic team and work in a hybrid environment based in Mid...


  • Rochester, Medway, United Kingdom Talbots Full time

    **Job Summary:**Talbots is seeking a Customer Engagement Specialist to join our team. This role involves creating a positive customer experience, building relationships, and driving sales growth.**Responsibilities:**Create a welcoming environment for customers and build strong relationships with them.Meet sales and service targets by providing excellent...


  • Rochester, Medway, United Kingdom VP Supply Corp Full time

    We are looking for a Customer Service Specialist to join our team at VP Supply Corp's Rochester showroom. As a key member of our sales team, you will be responsible for providing exceptional customer service to homeowners, builders, contractors, and other stakeholders. A successful candidate should have a strong background in sales and customer service,...


  • Rochester, Medway, United Kingdom Selco Builders Warehouse Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Specialist to join our team at Selco Builders Warehouse. As a key member of our customer service team, you will be responsible for providing outstanding customer service, answering customer queries, and resolving any issues that may arise.The successful candidate will have excellent...


  • Rochester, Medway, United Kingdom Talbots Full time

    About the RoleTalbots is seeking a highly skilled Customer Relations Specialist to join our team. In this role, you will be responsible for building strong relationships with customers and driving sales growth through exceptional customer service and community outreach.Key Responsibilities:Create and foster a culture of hospitality through exceptional...


  • Rochester, Medway, United Kingdom Huntress Full time

    Job DescriptionWe are seeking a highly motivated individual to join our IT Helpdesk team as an IT Support Specialist. This role involves providing excellent customer service and assisting users with 1st line issues.Key Responsibilities:Analyzing, diagnosing, and resolving software and IT issuesSetting up new users' hardware and applicationsRequirements:A...


  • Rochester, Medway, United Kingdom Michael Page (UK) Full time

    About the RoleThis Administrative Support Specialist position is an excellent opportunity to join our dynamic team and contribute to the success of our business. As a key member of our customer service team, you will play a vital role in supporting our customers and ensuring seamless service delivery.Your responsibilities will include:Managing customer...


  • Rochester, Medway, United Kingdom Premier Work Support Full time

    Key ResponsibilitiesWe are seeking a skilled Sheet Metal Design Specialist to join our team. Your main duties will include:Creating component sheet metal parts required for product assemblyEfficiently programming and nesting parts for punching to minimize material usageUtilizing software packages to achieve these processesYou will work closely with R&D on...


  • Rochester, Medway, United Kingdom Info Advantage Inc. Full time

    Info Advantage Inc. is a leading provider of IT services in Rochester, New York. We offer customized solutions to businesses and pride ourselves on delivering exceptional client experiences.About the RoleWe are seeking an experienced Technical Support Specialist to join our team. The successful candidate will be responsible for resolving computer-related...


  • Rochester, Medway, United Kingdom Premier Work Support Full time

    Premier Work Support is seeking a skilled Environmental Management Specialist to join their team in the Medway Towns area. The ideal candidate will have NEBOSH/IOSH certification and extensive experience in health, safety, quality, and environmental management.Key Responsibilities:Audit production processes and inspect equipment to ensure compliance with...


  • Rochester, Medway, United Kingdom Premier Work Support Full time

    Premier Work Support is seeking an Environmental Quality Specialist to join their team. In this role, you will be responsible for ensuring that all aspects of environmental quality are met and exceeded.About the Role - Your duties will include:Auditing production equipment and processes to identify areas for improvementImplementing energy-efficient practices...


  • Rochester, Medway, United Kingdom Talbots Full time

    Job Description: The Retail Sales Associate - Customer Experience Specialist will support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.


  • Rochester, Medway, United Kingdom Pearson Whiffin - Business Support Full time

    At Pearson Whiffin - Business Support, we are seeking a skilled Procurement Specialist to join our team. This role provides an exciting opportunity to become part of a market-leading organisation within the dynamic Manufacturing industry.In this position, you will provide vital support to senior buyers, ensuring seamless procurement processes and maintaining...


  • Rochester, Medway, United Kingdom Sanctuary Personnel Ltd Full time

    Job Title: Disability Support SpecialistWe are seeking an experienced Disability Support Specialist to join our team and provide support to vulnerable children and young adults with disabilities.About the Role:Provide specialist support to individuals with disabilities.Work closely with families and other stakeholders to achieve positive outcomes.Develop and...


  • Rochester, Medway, United Kingdom Premier Work Support Full time

    Premier Work Support seeks a Store Supervision Specialist in Medway Towns for a permanent role, working 37.5 hours per week, Monday to Friday.Key Responsibilities:Efficiently manage the stores team, ensuring accurate booking in/out and operational processes.Monitor goods in process, checking stock and quantities against purchase orders.Implement quality...


  • Rochester, Medway, United Kingdom Pearson Whiffin - Business Support Careers Full time

    About the Role:We are looking for a highly skilled and experienced administrative assistant to join our service team. The successful candidate will be responsible for providing administrative support, managing supplier invoices, and coordinating with the engineering team.Key Responsibilities:Providing administrative support to the service team.Checking...


  • Rochester, Medway, United Kingdom Circle K Stores Inc. Full time

    Job ResponsibilitiesAs a Store Front Support Specialist at Circle K Stores Inc., you will be responsible for providing excellent customer service, running the register, and making purchase suggestions. You will also be working closely with our food program and maintaining a clean and organized store environment.You will greet customers, run the register,...


  • Rochester, Medway, United Kingdom CV-Library Full time

    **Job Description:We are seeking a Customer Service Specialist - Vehicle Services to join our team in the Rochester area. As a key member of our Service Department, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our vehicle maintenance services.**Responsibilities:Communicate with customers about...


  • Rochester, Medway, United Kingdom Landsman Development Corp Full time

    Job Title:Administrative Support Specialist">About the Role:We are seeking an experienced and detail-oriented Administrative Support Specialist to join our team at Landsman Development Corp. As an Administrative Support Specialist, you will be responsible for providing administrative support to our onsite teams, including assisting with day-to-day...