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Electronics Support Specialist

1 month ago

Rochester, Medway, United Kingdom Vital Human Resources Ltd Full time

Vital Human Resources Ltd is seeking a skilled Electronics Support Specialist to join its Design and Product Support team.

As an Electronics Support Specialist, you will play a vital role in providing exceptional product support and technical expertise for advanced metering and data acquisition solutions. These solutions serve the power and energy industries, and our team is responsible for both hardware and software aspects, delivered either in-house or via trusted third-party vendors.

The successful candidate will contribute to solving complex challenges by resolving technical issues, including complex network, protocol, and data interfacing problems. Key responsibilities include:

  • Training & Support: Deliver internal training sessions to design engineers and field teams on products, ensuring their understanding and competency.
  • Client Interaction: Engage with internal teams and external customers to resolve technical issues.
  • Documentation: Create and maintain technical reference materials, manuals, and training documents.
  • System Configuration: Assist in configuring systems to meet specifications.
  • Pre-Sales Support: Participate in pre-sales activities by interfacing with clients and providing technical insights.

To succeed in this role, you will need:

  • A degree or equivalent qualification in electronic engineering or a related discipline.
  • Strong problem-solving skills with a proactive, inquisitive mindset.
  • Solid understanding of network systems, including configuring switches and VLANs, with hands-on experience.
  • Proficient in PC applications, including standard Windows software and manufacturer-specific tools.

We offer a competitive salary of £44,000 - £50,000 per annum, plus a 5% performance-based bonus, flexible working hours, a pension scheme, annual leave, and other benefits.