Customer Service and Logistics Coordinator
2 days ago
Competitive salary range: £27,000 - £30,000 per annum.
Rochester-based role with a 5-day on-site commitment, Monday to Friday, 9:00am - 5:30pm. We seek an experienced Logistics / Customer Service candidate to join our established team in the Rochester area.
This senior position within the logistics department requires a skilled, dynamic professional with an interest in career progression for the right individual. You will be an active member of the team, liaising daily with suppliers, managing customer orders, and collaborating with other departments such as warehouse and supply chain teams.
- Key Responsibilities:
- Processing customer orders while resolving stock issues and amending orders as necessary.
- Weekly reporting of on-time delivery performance.
- EDI mapping and month-end reporting.
- Supervising the team in the absence of the line manager.
- Monitoring and updating stock levels.
- Resolving discrepancies between warehouses and in-house systems.
- Liaising with third-party hauliers for transport bookings.
- Collaborating with warehouse and accounts departments to resolve issues.
- Producing reports on current stock levels.
- Communicating with production regarding shortages.
- Carrying out sales for employees and facilitating customer collections.
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