Senior Front Desk Coordinator

1 month ago


London, Greater London, United Kingdom Home Recruitment Ltd Full time

About the Role

We are seeking a highly professional and personable Senior Receptionist to join our prestigious aesthetic clinic in London. Renowned for its luxury aesthetic treatments and discretion, this clinic, owned by a well-known doctor, offers a first-class experience in advanced medical aesthetics and beauty services.

Responsibilities

  • Manage the Front of House team, overseeing all email and phone enquiries.
  • Conduct regular stock checks and maintain detailed logs, while managing weekly and monthly orders.
  • Welcome clients with a professional and friendly attitude that aligns with the clinic's luxury reputation.
  • Ensure a smooth and seamless client experience from arrival to departure, adhering to the clinic's high standards.
  • Support client engagement and outreach efforts, tracking interactions and enhancing client retention.
  • Oversee and coordinate the staff rota and front-of-house operations.
  • Provide training for new staff and maintain the clinic's reputation for excellence and discretion.
  • Manage the clinic's primary email account, ensuring prompt responses to client and team queries.

Requirements

  • Proven experience in a front-of-house role within an aesthetic clinic or luxury environment.
  • Strong commitment to delivering gold-standard service.
  • Excellent communication and organisational skills.
  • A passion for the aesthetics industry and improving the client experience.
  • Proactive, flexible, and able to manage a busy, client-facing environment with ease.

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