Hospitality Team Member

3 days ago

High Wycombe, Buckinghamshire, United Kingdom Holroyd Howe Full time
Holroyd Howe Hospitality Assistant Job Description

We are seeking a highly motivated and organized Hospitality Assistant to join our team at Holroyd Howe. As a Hospitality Assistant, you will be responsible for providing exceptional customer service, ensuring the smooth operation of events, and maintaining a high level of quality in all aspects of hospitality.

Key Responsibilities:
  • Monitor and serve food and drinks to customers, clearing tables throughout the event.
  • Ensure clean furniture, dining tables, and chairs are available for guests and maintain presentation standards.
  • Prepare hospitality food and beverage requests in designated meeting spaces, presenting them in a professional manner.
  • Work independently, taking initiative over duties and tasks without supervision.
  • Provide exceptional customer service, ensuring maximum speed, efficiency, and a smile.
  • Work on licensed bars, serving alcoholic beverages.
  • Operate coffee machines.
  • Assist with ordering and deliveries as required.
  • Prepare hospitality requirements, ensuring all items are available and reporting any issues to the line manager.
  • Count and pack away hired linen and equipment after events.
  • Leave hospitality rooms clean and tidy.
Qualifications:
  • Excellent communication skills, both internally and externally.
  • Supportive team player.
  • Ability to work under pressure.
  • Takes the initiative.
  • Provides excellent customer service.
  • Works autonomously or within a team.
  • Adapts to different working conditions.
  • Has a positive attitude.
  • Solves customer service-related problems.
  • Flexible with a can-do attitude, customer-focused.
  • Fun and enthusiastic.
  • Has excellent organization skills.
  • Demonstrates great attention to detail.
  • Is a team player, enjoying success as a team.
  • Possesses great customer service skills.
  • Has a flexible approach to work.
Additional Information:

We offer a range of benefits, including:

  • Free meals while at work.
  • Career development opportunities.
  • HIT Apprenticeships for all experience levels.
  • Reward and recognition schemes.
  • People awards to celebrate our employees.
  • Work-life balance.
  • Employee Benefits Platform.
  • Employee Assistance Program.
  • Recommend a friend scheme.
  • Company sick pay scheme.
  • Prestigious working environments.
  • Team events scheduled throughout the year.
  • 28 holiday days, inclusive of bank holidays.
  • Pension scheme.
  • Competitive salary.

We invest in the training and development of our teams to give them the skills necessary to thrive in their job roles. We have outstanding teams of experienced professionals who tailor our catering service provision specifically to suit children of all ages, meeting the bespoke requirements of our clients.

Holroyd Howe is an equal opportunities employer, committed to safeguarding and promoting the welfare of children. All roles within Holroyd Howe are regarded as regulated activity, and we require an Enhanced DBS with a Barred List Check for all successful applicants.

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