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Hospitality Team Member

2 months ago

High Wycombe, Buckinghamshire, United Kingdom Wells & Co Full time
Front of House Team Member

We are seeking a talented and motivated Front of House team member to join our team at The Flint Cottage, a vibrant pub located in the heart of High Wycombe. As a key member of our team, you will be responsible for delivering an exceptional customer experience and ensuring that our customers have a memorable visit.

Key Responsibilities:
  • Take responsibility for the customer journey, ensuring their experience is second to none
  • Take accurate orders and work closely with kitchen staff to deliver a seamless service
  • Ensure payments and receipts are correct and accurate
  • Confidently recommend menu and drinks offerings to customers
  • Observe service and standards, reporting any incidents or issues to management
  • Be a supportive and proactive team member, working collaboratively with colleagues to achieve our goals
Requirements:
  • Previous experience working front of house in a hospitality or customer-facing environment
  • Enthusiasm and passion for food and beer
  • Ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment
  • Result-driven and ambitious individual keen to develop their career and grow with us
What We Offer:
  • Competitive hourly rate + tips
  • 28 days holiday
  • Company Pension scheme
  • Retail and beer discounts
  • Fun culture surrounded by a supportive team
  • 30% discount on all managed houses
  • Employee Assistance programme
  • Benefits portal
  • Refer a friend bonus
  • Career development programme
  • Great working environment and great prospects

We are looking for someone who is passionate about delivering exceptional customer service and is keen to develop their career in a fast-paced and dynamic environment. If you have a passion for food and beer and are looking for a new challenge, we would love to hear from you.