Cyber Security Support Professional

7 days ago


Cambridge, Cambridgeshire, United Kingdom Darktrace Ltd Full time
About the Role

We are seeking a dedicated professional to join our team as a Cyber Security Support Professional. This role offers candidates with strong mathematical and scientific backgrounds the opportunity to commence a career in the dynamic and exciting industry of cyber security.

This is a fast-paced role, so you need to be an organised, pro-active individual who is adaptable to change and comfortable wearing multiple hats. You will interact directly with both customers and the software development team, responding to support requests in the Darktrace Customer Portal and ensuring smooth and efficient customer deployments.

Key responsibilities include explaining software features to help customers maximise the platform's potential, liaising between the development team and customers to resolve issues, and supporting the Cyber Technology Specialist team with technical deployment aspects.

Requirements
  • A proven ability to work with data and analytical tools,
  • Excellent interpersonal/communication skills, both verbal and written,
  • Tenacious, driven & ambitious,
  • An understanding of general networking and cyber security technologies,
  • Experience of support and incident response procedures and practices is an advantage.
About the Benefits
  • 23 days' holiday + all public holidays, rising to 25 days after 2 years of service,
  • Additional day off for your birthday,
  • Private medical insurance which covers you, your cohabiting partner, and children,
  • Life insurance of 4 times your base salary,
  • Salary sacrifice pension scheme,
  • Enhanced family leave,
  • Confidential Employee Assistance Program,
  • Cycle to work scheme.

The estimated salary for this role is £40,000 - £55,000 per annum depending on experience.



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