Cyber Security AI Support Specialist
3 days ago
We are seeking a highly skilled Cyber Security AI Support Specialist to join our dynamic team in Cambridge. This is an exciting opportunity to work with cutting-edge technology and contribute to the growth of our world-class cyber security AI company.
The successful candidate will be responsible for providing first-line technical support to our global offices, resolving complex issues via various communication channels, and collaborating with cross-functional teams to ensure exceptional service delivery.
Key Responsibilities:
- Provide timely and effective technical support to users across the globe.
- Resolve technical issues efficiently, utilizing troubleshooting skills and knowledge of Windows, Mac, iOS, and other systems.
- Install, configure, and maintain computer and mobile phone hardware and software, ensuring optimal performance.
- Handle shipping requests, manage inventory, and coordinate with stakeholders to ensure seamless onboarding processes.
Requirements:
- Bachelor's degree in Computer Science or related field.
- Minimum 2 years of experience in a similar role, preferably in a cyber security environment.
- CompTIA A+, CCNA, or equivalent certification.
- Excellent communication and problem-solving skills.
What We Offer:
- A competitive salary range of £45,000 - £60,000 per annum, depending on experience.
- 23 days' holiday + public holidays, rising to 25 days after 2 years of service.
- Private medical insurance, life insurance, and pension scheme.
- Enhanced family leave and confidential employee assistance program.
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