Cyber Security Support Specialist

2 days ago


Cambridge, Cambridgeshire, United Kingdom Darktrace Full time
About Darktrace

We're looking for a highly skilled Cyber Security Support Specialist to join our team in Cambridge. As a key member of our Customer Support team, you'll be working closely with our software development team and interacting directly with customers.

No prior knowledge is required, but an interest in cyber security and a willingness to learn are essential. You'll receive extensive training and support as you develop in the role. This position offers strong mathematical and scientific backgrounds the opportunity to commence a career in the dynamic and exciting industry of cyber security.

Key Responsibilities
  • Responding to support requests in the Darktrace Customer Portal
  • Explaining software features to help customers maximize the platform's potential
  • Ensuring smooth and efficient customer deployments
Requirements
  • Proven ability to work with data and analytical tools
  • Excellent interpersonal/communication skills, both verbal and written
  • Tenacious, driven & ambitious
  • An understanding of general networking and cyber security technologies
Benefits
  • £40,000 - £60,000 per annum salary
  • 23 days' holiday + all public holidays, rising to 25 days after 2 years of service
  • Additional day off for your birthday
  • Private medical insurance which covers you, your cohabiting partner and children
  • Life insurance of 4 times your base salary
  • Salary sacrifice pension scheme
  • Enhanced family leave
  • Confidential Employee Assistance Program
  • Cycle to work scheme


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