Cyber Security Support Technician

5 days ago


Cambridge, Cambridgeshire, United Kingdom Darktrace Full time

**Join Our Cyber Security Team**

We are seeking a highly motivated Cyber Security Support Technician to join our Cambridge-based team at Darktrace Ltd.

In this role, you will be responsible for providing first-line technical support to our customers, ensuring their cybersecurity needs are met promptly and effectively. You will work closely with other teams to identify and resolve technical issues, implementing solutions that meet our high standards of quality and excellence.

Key Responsibilities:

  1. Responding to technical queries, addressing customer concerns, and escalating complex issues.
  2. Collaborating with cross-functional teams to resolve technical challenges and implement process improvements.
  3. Developing and maintaining knowledge of our technology stack, staying up-to-date with industry trends and best practices.

Requirements:

  1. Demonstrated experience in customer-facing roles, with excellent communication and problem-solving skills.
  2. Familiarity with MacOS and Windows devices, as well as CompTIA A+, CCNA, or equivalent certifications.
  3. Prior experience in 1st line support or a related field is preferred.

What We Offer:

  1. A competitive salary: £38,000 - £43,000 per annum (dependent on experience).
  2. A comprehensive benefits package, including private medical insurance, life insurance, and enhanced family leave.
  3. Opportunities for career growth and professional development within our rapidly expanding organization.


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