Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Melksham. As a key member of our sales team, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.
Key Responsibilities
- Deliver exceptional customer service, ensuring a positive and engaging experience for all customers
- Advise customers on shoe care and accessories, achieving daily sales targets and providing genuine, honest, and knowledgeable advice
- Be self-aware, taking responsibility for your own learning and development, and be a team player, maintaining a friendly and positive attitude
- Support the maintenance of store standards, product placements, and stockroom
What We Offer
- A competitive hourly rate of £11.70 (21+), with opportunities for pay increases after completing the required retail induction
- A generous staff discount scheme, which can be shared with family and friends
- Holiday entitlement, which increases with service
- Company contribution pension
- Access to the Pavers Foundation, an employee-led grant application and charitable giving scheme
- Access to the Pavers Academy, providing career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs
- Access to wellbeing and financial support through RetailTRUST
Requirements
- Good availability, including weekends and weekdays
- Previous experience in sales, customer service, or a related field is desirable, but not essential
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