Customer Service Representative

1 month ago


Melksham, Wiltshire, United Kingdom Pavers Shoes Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Melksham. As a key member of our sales team, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.

Key Responsibilities

  • Deliver exceptional customer service and provide a positive shopping experience
  • Advise customers on shoe care and accessories to complement their needs
  • Meet and exceed daily sales targets and KPIs
  • Work collaboratively with the sales team to maintain a friendly and engaging store environment
  • Support the maintenance of store standards, product placements, and stockroom

What We Offer

  • A competitive hourly rate of £11.70 (21+), £9.60 (18-20), and £7.85 (16-17)
  • Opportunities for career progression and professional development
  • A generous staff discount scheme, which can be shared with family and friends
  • Holiday entitlement, which increases with service
  • Company contribution pension
  • Access to the Pavers Foundation, Pavers Academy, and RetailTRUST

Requirements

  • Good availability for weekend and weekday working
  • Previous experience in a sales or customer service environment is desirable but not essential
  • Ability to work in a fast-paced environment and meet sales targets
  • Excellent communication and interpersonal skills


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