Customer Service Team Lead

4 weeks ago


Melksham, Wiltshire, United Kingdom Co-op Digital Full time
Customer Team Leader

We're looking for a Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. You'll help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store.

Key Responsibilities
  1. Friendly and Thoughtful Service – You'll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations.
  2. Develop Your Team's Capabilities – You'll develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
  3. Store Safety and Operations – You'll make sure that the store remains safe, legal, and fully operational.
  4. Stock Accuracy and Customer Experience – You'll manage diligence checks and stock accuracy to make shopping a great experience for our customers.
  5. Support Your Store Manager – You'll support your store manager by deputising when they're not working and delivering a variety of HR processes.
  6. Introducing New Products and Services – You'll lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
  7. Community Engagement – You'll build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
What You'll Need
  1. A Genuine Care for Customers – You'll have a genuine care for the needs of customers and members.
  2. Leadership and Support – You'll be able to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
  3. Great People Skills – You'll have great people skills, with the ability to build positive relationships with customers and colleagues.
  4. Organisational and Problem-Solving Skills – You'll have strong organisational and problem-solving skills.
  5. A Desire to Learn and Grow – You'll have a desire to learn, grow and develop your leadership skills.
  6. Flexibility – You'll have the flexibility to work a range of different shifts.
Why Co-op?
  1. Full, Paid Training – You'll get full, paid training and dedicated support for your personal development and career progression.
  2. Benefits – You'll get amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
  3. Support for Your Wellbeing – You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.


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