Senior People Operations Coordinator

4 weeks ago

London, Greater London, United Kingdom Zopa Bank Limited Full time

We're redefining what it feels like to work in finance at Zopa Bank Limited, a bank that listens to what our customers don't like about finance and does the opposite. Our vision for a new era of banking puts people front and centre — we've built a business that empowers everyone to aim high, every day, to move finance forward.

As a key member of our People Operations team, you will play a crucial role in supporting our People Operations Manager to ensure smooth HR operations as we continue to scale. You will assist in delivering a highly engaging employee experience, ensure compliance, and reflect our company mission and values.

A Day in the Life:
  • Design and implement policies that ensure compliance and deliver a highly engaging employee experience, working closely with the People Operations Manager.
  • Administer People systems, ensuring data integrity for reporting and insights, and contribute to the implementation of new HRIS and other technologies.
  • Handle employee administration tasks, reducing manual processes with automation and AI, and manage employee records to ensure data accuracy.
  • Manage and respond to employee inquiries and tickets, providing high-quality responses, and help enhance our knowledge base to promote increased self-service options for Zopians.
  • Act as a point of contact for people operations issues, resolving them promptly and effectively, and escalating when necessary.
  • Assist with the SMCR governance and risk management process for the People function, including regular reporting.
  • Own and execute HR controls to mitigate risk, ensuring compliance with internal policies and external regulations.
  • Work closely with the broader People, Finance, and Legal Teams to assist with new initiatives through technology and People operations.
  • Identify opportunities to improve service delivery efficiency without compromising quality.
  • Bring fresh ideas and best practices to enhance our team performance.
About You:
  • Demonstrable experience in HR coordination or administration in a scaling Technology or Financial Services-led business.
  • Analytical mindset with experience using data.
  • Good understanding of UK employment law and compliance.
  • Ability to generate practical and, at times, creative solutions to new situations and problems.

We value flexible ways of working at Zopa Bank Limited. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.

We're proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people.

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