Hastings Direct Representative

3 weeks ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
Customer Support Expert

We are seeking a highly skilled and experienced individual to join our team as a Customer Support Expert.

In this role, you will provide exceptional customer service and support, develop strong relationships with customers and colleagues, and solve complex problems and resolve customer complaints.

Responsibilities:

  • Respond to customer inquiries and concerns in a timely and professional manner
  • Develop and maintain strong relationships with customers and colleagues
  • Solve complex problems and resolve customer complaints
  • Stay up-to-date with insurance products and services

Training and Development:

You will receive comprehensive training and development opportunities, including classroom and on-the-job training. You will also have access to our state-of-the-art technology and tools, and will be part of a dynamic and supportive team.

Estimated Salary: $52,000 - $62,000 per annum (dependent on experience)



  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job DescriptionWe are looking for a detail-oriented individual to join our team as a Fraud Protection Advisor. About the Role:You will be responsible for identifying and preventing potential policy fraud by analyzing data and conducting thorough reviews of policies.You will work closely with other teams to ensure that all policies are compliant with...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Customer Experience SpecialistHastings Direct is committed to delivering exceptional customer experiences, and we are seeking a skilled Customer Representative to join our Retentions department. This is an excellent opportunity for individuals who are passionate about helping customers achieve their goals and developing a career in the insurance...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job OverviewHastings Direct is seeking a highly skilled Policy Review Advisor to join our team. As a key member of our risk management department, you will be responsible for protecting our business against potential policy fraud threats.Key Activities:Conduct thorough analysis of policy data to identify potential fraud risksCollaborate with the team to...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the Opportunity:Hastings Direct is seeking an experienced Financial Planning and Analysis Reporting Accountant to join our team. As a hybrid insurer, we've made huge investments in our data and tech capabilities over the past few years.In this role, you will work closely with our Financial Planning & Analysis team to finalise month end results. Your...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job OverviewHastings Direct is looking for a motivated individual to join their Retentions department as a Customer Representative. This role involves developing a career in the world of Insurance.The estimated salary for this position is £20,000 - £25,000 per annum, depending on experience and qualifications.


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Company Overview: As a leading insurance provider, Hastings Direct is committed to delivering exceptional customer experiences. We are seeking a highly skilled Customer Representative to join our Retentions department.


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job OverviewWe are seeking a skilled Customer Representative to join our Retentions department at Hastings Direct. This role offers a fantastic opportunity to develop a career in the world of insurance, working with customers who are nearing the end of their current policy.In this position, you will be the voice of Hastings, supporting customers through...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    **Accounting Expert Wanted**Hastings Insurance Group is looking for a highly skilled Hastings Insurance Group Accounting Expert to lead our accounting team. The successful candidate will be responsible for the production and review of month end consolidation adjustments, calculations of share-based payments charges and liabilities, and production/review of...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Hastings Direct is seeking an experienced Insurance Policy Analyst to join our team. As a key member of our policy validation team, you will play a vital role in ensuring that our customers' policies meet their needs and are accurately represented.The successful candidate will be responsible for validating a portfolio of policies within agreed timeframes,...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job DescriptionAs a Customer Representative at Hastings Direct, you will be responsible for assisting customers with their insurance queries and concerns.Training for this role will involve both theoretical and experiential learning in the classroom, followed by practical application in the Academy.You will have the opportunity to develop your skills and...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the Role:As a Vulnerable Customer Advocate at Hastings Direct, you'll work closely with representatives across the business to align change plans and manage risks. Your expertise will be invaluable in creating a network of champions to support colleagues with complex cases.In this challenging yet rewarding position, you'll produce assessments and...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Company OverviewHastings Direct is a dynamic and innovative company that is committed to delivering exceptional customer service. We are seeking an experienced Office Operations Director to lead our team and drive our business forward.The successful candidate will have a proven track record of leadership experience, preferably in a contact centre or claims...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    **Customer Representative Opportunity**At Hastings Direct, we're seeking a dedicated individual to join our Retentions department as a Customer Representative. This role offers the chance to develop a career in Insurance and work with customers to resolve their queries, providing exceptional service and support.Key Responsibilities:Deliver outstanding...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Description:Hastings Direct is looking for a Customer Representative to join our Retentions department. As a key member of our team, you will be involved in both theoretical and experiential learning in the classroom, followed by application at Academy.Key responsibilities include:• Providing outstanding customer service and support• Resolving...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the JobWe have an exciting opportunity for a Customer Representative to join our team at Hastings Direct. As a Customer Representative, you will be responsible for delivering exceptional customer service and helping us to achieve our business goals.The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience.Your Key...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the OpportunityHastings Direct is looking for a skilled Customer Representative to join our team. As a Customer Representative, you will play a vital role in providing exceptional customer service and contributing to the success of our business.The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience.Your Key...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Overview:We are seeking a skilled Customer Representative to join our team at Hastings Direct. In this role, you will have the opportunity to develop your skills and knowledge in a supportive and dynamic environment.Your key responsibilities will include:• Delivering excellent customer service and support• Resolving customer queries and complaints...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About Hastings DirectHastings Direct is a forward-thinking insurer that prioritizes innovation and customer satisfaction. We've invested heavily in data and technology capabilities, fostering a culture of collaboration and excellence.Job DescriptionThe Product Governance Manager will play a crucial role in shaping our product portfolio, ensuring it meets the...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Title: Customer Service AdvocateWe are seeking a highly skilled and dedicated Customer Service Advocate to join our team at Hastings Direct. As a key member of our working group, you will play a crucial role in ensuring that all change plans support customers in vulnerable circumstances.Your responsibilities will include:Leading the working group of...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Description:As a Policy Renewal Support Specialist at Hastings Direct, you will play a vital role in supporting our customers who are coming to the end of their current policy and want to discuss their renewal with us. Your primary responsibilities will include actively listening to customer queries, fact-finding, and understanding changes to policy...