Insurance Career Development Representative

3 weeks ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
Job Overview

We are seeking a skilled Customer Representative to join our Retentions department at Hastings Direct. This role offers a fantastic opportunity to develop a career in the world of insurance, working with customers who are nearing the end of their current policy.

In this position, you will be the voice of Hastings, supporting customers through their renewal process and providing them with tailored solutions for their upcoming insurance needs. You will work closely with our knowledgeable coaches to deliver exceptional customer outcomes, actively listening to customer queries and utilising your training to offer the most suitable products and prices.

This is an excellent chance to join a busy team within a customer-focused environment and develop your skills in a dynamic and supportive setting.

Key Responsibilities

• Deliver exceptional customer service, responding to inbound calls and navigating our in-house software systems

• Provide accurate information first time, ensuring customers understand everything about their policy, quotation, and services

• Utilise your training and coaching to offer tailored solutions for customers' upcoming insurance needs

• Collaborate with our knowledgeable coaches to resolve customer queries and objections

• Maintain accurate records of customer interactions and updates

Requirements

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues

• Strong problem-solving skills, with the ability to think creatively and overcome customer objections

• Self-motivated individual with a strong work ethic, taking pride in delivering high-quality results

• Ability to work effectively in a fast-paced environment, prioritising tasks and managing multiple customer interactions simultaneously

• Basic computer skills, including proficiency in Microsoft Office and our in-house software systems

Benefits

• Competitive starting salary of £24,500 per annum, with opportunities for further salary progression

• Comprehensive training programme, including industry expert coaching and a buddying system for ongoing support

• Up to 5% annual discretionary bonus, reflecting your performance and contributions to the team

• Flexible working arrangements, with a hybrid working model allowing you to balance office and remote work

• Access to our modern, open-plan office with on-site amenities, including a restaurant and coffee shop

• Ongoing professional development and career progression opportunities, helping you achieve your goals and aspirations

• A range of benefits, including health assessments, tech scheme, cycle to work, and discounts with well-known retailers

What We Offer

At Hastings Direct, we value our employees and strive to create a positive, inclusive work environment that supports their growth and success. We believe in investing in our people, providing opportunities for development and advancement, and recognising their achievements and contributions. If you are a motivated and ambitious individual looking to launch or advance your career in the insurance industry, we encourage you to apply for this exciting opportunity.

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