Insurance Retention Advisor
3 days ago
Job Description
">We are seeking an experienced Customer Representative to join our team at Hastings Direct. As a key member of our Retentions department, you will play a crucial role in resolving customer queries and providing personalized solutions.
">Responsibilities
">- ">
- Provide exceptional customer service via phone, email, and in-person interactions">
- Analyze customer data to identify trends and areas for improvement">
- Collaborate with internal teams to resolve complex customer issues">
- Meet or exceed sales targets while maintaining a high level of customer satisfaction">
Requirements
">To succeed in this role, you will need:
">- ">
- Proven experience in a customer-facing role, preferably in insurance">
- Strong analytical and problem-solving skills">
- Ability to work in a fast-paced environment and meet deadlines">
- Familiarity with CRM software and other relevant tools">
What We Offer
">We offer a competitive salary of £24,000 per annum, plus ongoing training and development opportunities. Our comprehensive benefits package includes health insurance and a pension scheme.
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