Insurance Retention Advisor

3 days ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Job Description

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We are seeking an experienced Customer Representative to join our team at Hastings Direct. As a key member of our Retentions department, you will play a crucial role in resolving customer queries and providing personalized solutions.

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Responsibilities

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  • Provide exceptional customer service via phone, email, and in-person interactions">
  • Analyze customer data to identify trends and areas for improvement">
  • Collaborate with internal teams to resolve complex customer issues">
  • Meet or exceed sales targets while maintaining a high level of customer satisfaction">
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Requirements

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To succeed in this role, you will need:

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  • Proven experience in a customer-facing role, preferably in insurance">
  • Strong analytical and problem-solving skills">
  • Ability to work in a fast-paced environment and meet deadlines">
  • Familiarity with CRM software and other relevant tools">
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What We Offer

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We offer a competitive salary of £24,000 per annum, plus ongoing training and development opportunities. Our comprehensive benefits package includes health insurance and a pension scheme.



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