Hastings Direct Retention Specialist

15 hours ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
Customer Experience Specialist

Hastings Direct is committed to delivering exceptional customer experiences, and we are seeking a skilled Customer Representative to join our Retentions department. This is an excellent opportunity for individuals who are passionate about helping customers achieve their goals and developing a career in the insurance industry.

About the Role

This is an exciting opportunity for individuals with a background in retail, hospitality, sales, or customer service to develop a career in the insurance industry. We welcome applications from those who possess strong communication skills, resilience, and a customer-centric approach.

Key Responsibilities:
  • Actively listen to customer queries and fact-find to understand changes to policy details and circumstances.
  • Utilize training and systems to offer customers suitable products and prices for their upcoming insurance needs.
  • Talk confidently about our products, provide accurate information, and ensure customers understand their policy, quotation, and services.

Requirements:

  • Experience in delivering quality customer outcomes.
  • Self-motivated individuals with a customer-centric approach.
  • Ability to overcome customer objections and drive positive resolutions through excellent communication skills.

What We Offer

  • A comprehensive training program with industry experts and friendly coaches guiding you throughout your career.
  • Up to 5% annual discretionary bonus.
  • A modern open-plan office with a relaxed, friendly, and diverse working environment.
  • Career progression opportunities, including professional qualifications.
  • 'Harry's' onsite restaurant and on-site Costa coffee.
  • Refer-a-friend scheme and tech scheme.
  • 25 days holiday and bank holidays equivalent, plus buy and sell up to 5 days.
  • Discounts and cashback with well-known retailers.

We estimate the salary for this role to be around £24,500 per annum, based on the location and industry standards.



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