Luxury Sales Specialist

2 days ago

London, Greater London, United Kingdom Fendi Italia Srl Full time
Fendi Italia Srl Job Description

As a Luxury Sales Specialist, you will be responsible for providing an exceptional customer experience and achieving sales targets in a high-end retail environment.

Job Summary:
  • This is a full-time position with a competitive salary of approximately £55,000 - £65,000 per annum, depending on experience.
  • The successful candidate will have a minimum of 5 years' experience in the retail fashion industry, with at least 2 years in luxury sales.
  • Bachelor's degree or equivalent is preferred.

Responsibilities:

Main Role & Responsibilities
  • Engage in upselling, cross-selling, and multiple selling for all product categories;
  • Monitor individual sales and achieve performance targets and KPIs set by Department Manager / Store Manager;
  • Provide customer feedback on products, especially newly launched products.
Client Management
  • Strengthen customer relations and nurture a loyal Fendi customer base while implementing appropriate CRM tools;
  • Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines set;
  • Manage customer service quality to meet customer expectations by offering a professional and individual human touch.
Store Operations
  • Perform store duties as assigned by team leaders and management;
  • Correctly operate the Company Sales Management system in all areas relating to stock transfer, payment, stock inquiry, and customer database input.
Required Skills & Qualifications
  • Minimum 5 years' experience in the retail fashion industry with at least 2 years in luxury sales;
  • Bachelor's degree or equivalent is preferred;
  • Manages image standards at a high level;
  • Strong selling and communication skills are necessary;
  • Excellent relationship skills, self-reliant, friendly, and patient;
  • Organization, professionalism, self-confidence;
  • Computer skills and retail management system knowledge;
  • Goal-oriented approach, multitasking;
  • Strong knowledge and/or interest in the fashion/luxury industry;
  • Fluent in English; knowledge of other languages is a plus.

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