Customer Service Representative

4 weeks ago


Crewe, Cheshire East, United Kingdom Likewize Full time

About the Role

Likewize is seeking a highly skilled and customer-focused Customer Service Advisor to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Provide outstanding customer service and technical support to clients via phone, email, and chat
  • Use knowledge-based systems and other tools to deliver information or solutions to customers
  • Escalate issues to supporting internal teams as needed
  • Use courtesy, tact, and discretion in all communications with customers to provide first call resolution
  • Support other areas of the business when and where required
  • Stay up-to-date with any product or process changes
  • Respect the value of information by following Likewize's data protection/information security policies and procedures

Requirements

  • Experience in providing excellent customer service
  • Strong communication skills
  • PC literacy
  • Professionalism – Exhibits a strong work ethic and a positive attitude
  • Adaptability – Able to cope with changing demands and priorities
  • Teamwork – Works well with others and contributes to a positive work environment

What We Offer

  • 22 days annual leave, increasing through length of service
  • A competitive salary and benefits package
  • A supportive and collaborative culture
  • A fun and dynamic work environment
  • A range of learning and development opportunities
  • Health Cash Plan, covering dental, optical, prescriptions, health & wellbeing, maternity antenatal appointments & adoption
  • Access to a GP at any time, with prescriptions delivered to your home or work
  • Enhanced maternity, paternity & adoption
  • My Perks, with hundreds of offers available with exclusive discounts and cash back on purchases
  • A fully paid Employee Assistance Programme
  • Free access to the company gym
  • Free onsite car parking
  • Holiday buy-back scheme, the opportunity to buy up to five extra days of annual leave


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