IT Service Delivery Lead
3 days ago
**About UK Research and Innovation**
UKRI is at the heart of research and innovation in the UK, driving economic growth and improving lives. We're seeking an experienced **IT Service Delivery Lead** to join our team.
The role involves managing a fully functioning multi-sourced service with a customer-centric support approach across multiple locations. This includes ensuring service availability and performance, maintaining the service catalogue, and providing adequate reporting and service standards.
As part of our team, you'll have the opportunity to promote service management best practice, drive transition and implementation of key systems, and assume the role as Service Manager once transitioned into BAU teams.
We're looking for someone with strong skills in asset and configuration management, business analysis, continual service improvement, and IT service reporting. You should also be able to demonstrate ownership and initiative, stakeholder relationship management, strategic thinking, technical understanding, and user focus.
Our team values collaboration, trust, and inclusivity. We strive to create a system of openness, fairness, and equality, making us an attractive and accessible employer for everyone.
We offer a competitive salary of £56,745 to £72,509 per annum, depending on experience. Benefits include a defined benefit pension scheme, excellent holiday entitlement, employee shopping/travel discounts, and a salary sacrifice cycle to work scheme.
You'll work in a hybrid environment, with flexibility to choose between working from Polaris House, Swindon, Wiltshire, or Nottingham. Full-time hours are available, with a closing date of Sunday 12th January 2025.
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