Customer Service Delivery Lead

2 days ago


Swindon, Swindon, United Kingdom Pinnacle Group Limited Full time

Pinnacle Group Limited is seeking a highly motivated Customer Service Delivery Lead to drive the effective delivery of service standards across their contracts. As part of their team, you will play a key role in supporting the Helpdesk function, including report development, contract monitoring, CAFM system development and training, as well as customer satisfaction surveys and reporting.

About the Role

The ideal candidate will have previous supervisory/management experience within a Helpdesk department and a strong understanding of the facilities management industry. They should also be proficient in using relevant software applications such as Microsoft Office and SharePoint.

Key Responsibilities
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Lead and manage the Helpdesk team to ensure efficient delivery of services.
  • Monitor and report on performance metrics to identify areas for improvement.
What We Offer

The successful candidate can expect a competitive salary of £55,000 - £65,000 per annum, plus a range of benefits including maternity/paternity packages, flexible working arrangements, life assurance, enhanced pension scheme, additional annual leave, private medical insurance, cycle to work scheme, employee assistance programme, retail discounts, childcare assistance, season ticket loans, sick pay schemes, personal development plans, electric vehicle scheme, and many more.



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