Strategic Data Operations Lead
10 hours ago
Operations Manager Role in Reading/Glasgow
This 6-month contract position involves leading a diverse team and optimizing data operations across key services in the mobile telecoms industry.
Key Responsibilities:
- Foster a collaborative environment and drive performance within the team of 4, comprising 2 junior members and 2 seasoned professionals.
- Utilize expertise in mobile telecoms IT systems (BSS/OSS) to deliver actionable insights that enhance billing, contact centers, retail operations, and more.
- Conduct trend and data analysis, presenting findings to both technical and non-technical audiences to inform operational and strategic plans.
- Develop comprehensive reports evaluating end-to-end service performance and identifying opportunities for improvement.
What We're Looking For:
- Proven experience managing diverse teams and driving performance to achieve business outcomes.
- A broad understanding of the business's operational performance, with the ability to demonstrate knowledge of working in a service-oriented environment.
- Strong analytical skills to explain complex data in simple terms, ensuring your 'data story' resonates with leadership and non-tech stakeholders.
- Familiarity with reporting tools and scripting languages such as Helix, Splunk, and Dynatrace.
- Accomplished report writing capability.
Salary and Location:
The estimated salary range for this position is £55,000 - £70,000 per annum, depending on experience. The role will be based in Reading or Glasgow, with flexible working arrangements allowing for 2-3 days of in-office work per week.
Why This Opportunity?
This is an exciting chance to make a significant impact within a dynamic environment. If you have the skills and experience required to lead a talented team and drive change through data analytics, we encourage you to apply.
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