Senior Data Operations Specialist
1 month ago
We are seeking a highly skilled Senior Data Operations Specialist to lead our team and drive performance across key services.
Key Responsibilities:
- Foster a collaborative environment and manage a diverse team of 4, driving performance and achieving business outcomes.
- Utilize expertise in mobile telecoms IT systems (BSS/OSS) to deliver actionable insights enhancing billing, contact centers, retail operations, and more.
- Conduct statistical data analysis, present findings to both technical and non-technical audiences, ensuring that insights inform operational and strategic plans.
- Create comprehensive reports evaluating end-to-end service performance and identifying opportunities for improvement.
Requirements and Qualifications
- Proven experience in managing diverse teams and driving performance to achieve business outcomes.
- Broad end-to-end understanding of the business and its operational performance; able to demonstrate knowledge of working in a service-oriented environment.
- Strong analytical skills explaining complex operational data in simple terms; ability to present a compelling 'data story' to leadership and non-tech stakeholders.
- Experience with reporting tools and scripting languages such as Helix, Splunk, and Dynatrace.
- Mandatory mobile telecoms experience.
Benefits:
This role offers a unique opportunity to work with Project People and contribute to driving business success. As a valued member of our team, you will have access to cutting-edge technology and be part of a dynamic and supportive environment.
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