Customer Service Representative

1 month ago


Glasgow, Glasgow City, United Kingdom Diligenta Full time £21,840 - £23,000

About the Role

We're seeking a talented Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences through inbound calls, ensuring that our customers receive the highest level of service and support.

Key Responsibilities

  • Handle inbound calls from customers regarding their life assurance, savings, investments, or pension plans.
  • Provide accurate and timely information to customers, resolving their queries and concerns.
  • Work collaboratively with colleagues to ensure seamless customer experiences.
  • Participate in comprehensive training to develop skills and knowledge in financial services.

What We Offer

  • No weekend working.
  • 31 days annual leave (including UK Bank Holidays).
  • Annual discretionary bonus eligibility.
  • Perks at Work (online discounted shopping).
  • Car lease scheme and Jaguar Land Rover discount.
  • Cycle to Work scheme and interest-free season ticket loans.
  • Annual volunteering day.
  • Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
  • Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
  • Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
  • Personal and career development opportunities within Diligenta.

About Diligenta

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.



  • Glasgow, Glasgow City, United Kingdom Fitshop Group. Full time

    Customer Service RepresentativeWe are looking for a reliable and friendly Customer Service Representative to join our team at Fitshop Group. As a key member of our customer care team, you will be responsible for providing exceptional customer service through various communication channels, including telephone, email, and web-chat. Your role will involve...


  • Glasgow, Glasgow City, United Kingdom City Facilities Management Holdings Ltd Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and motivated Customer Service Representative to join our team at City Facilities Management Holdings Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a...


  • Glasgow, Glasgow City, United Kingdom Rentokil Initial Full time

    Customer Service Representative OpportunityWe are seeking a part-time Customer Service Representative to join our team at Rentokil Initial. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have.Key Responsibilities:Respond...


  • Glasgow, Glasgow City, United Kingdom SSP Group Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at SSP Group. As a Customer Service Representative, you will be responsible for providing an outstanding customer experience, ensuring a clean, safe, and welcoming environment, and collaborating with team members to ensure smooth and efficient operations.Key...


  • Glasgow, Glasgow City, United Kingdom Kura Full time

    Customer Service RepresentativeKura, a leading provider of outsourced contact centre solutions, is seeking a skilled Customer Service Representative to join its team. As a Customer Service Representative, you will play a crucial role in ensuring customers' concerns are addressed promptly and resolved effectively.Key Responsibilities:Assist customers via...


  • Glasgow, Glasgow City, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers. The ideal candidate will be a team player with strong communication skills and a passion for delivering excellent customer experiences.Key Responsibilities:Engage with customers through various channels, providing timely and effective...


  • Glasgow, Glasgow City, United Kingdom Slater Hogg & Howison Full time

    Customer Service RepresentativeWe're seeking a skilled Customer Service Representative to join our team in Glasgow. As a key contact for our tenants and landlords, you'll provide exceptional support throughout the tenancy duration.With strong communication skills and a customer-centric approach, you'll build rapport with customers, negotiate effectively, and...


  • Glasgow, Glasgow City, United Kingdom Slater Hogg & Howison Full time

    Customer Service RepresentativeWe're seeking a skilled Customer Service Representative to join our team in Glasgow. As a key contact for our tenants and landlords, you'll need to be able to manage your own time and prioritize tasks effectively. You'll be responsible for providing exceptional customer service, resolving issues, and building strong...


  • Glasgow, Glasgow City, United Kingdom SSP Group Full time

    Customer Service RepresentativeAt SSP, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll be the face of our brand, ensuring every customer interaction is memorable and enjoyable.Key Responsibilities:Engage with customers and provide outstanding customer service.Ensure a clean, safe, and welcoming...


  • Glasgow, Glasgow City, United Kingdom City Facilities Management Holdings Ltd Full time

    Job Title: Customer Service RepresentativeThis role is an exciting opportunity to join City Facilities Management Holdings Ltd as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients.Key Responsibilities:Provide timely and effective responses to customer inquiries...


  • Glasgow, Glasgow City, United Kingdom Cloud Online Recruitment Full time

    We are seeking a Customer Service Representative to join our Operations team. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients and their families.Our ideal candidate will have a passion for helping others, excellent communication skills, and the ability to work in a fast-paced environment. If you...


  • Glasgow, Glasgow City, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Asda Stores Ltd. As a Service Colleague, you will work across various departments to ensure the efficient running of our stores.Your Key ResponsibilitiesProvide excellent customer service, welcoming customers to our stores and ensuring they have a great shopping...


  • Glasgow, Glasgow City, United Kingdom SSP Group Full time

    About the Role:We are seeking a skilled and enthusiastic Customer Service Representative to join our dynamic team at SSP Group. As a Customer Service Representative, you will be the face of our company, providing exceptional customer service and ensuring a clean, safe, and welcoming environment for our customers.Key Responsibilities:Engage with customers and...


  • Glasgow, Glasgow City, United Kingdom RSA Full time

    About RSARSA is a leading insurance company that believes in providing excellent customer service. We are currently looking for a talented individual to join our team as a Customer Service Representative.Your RoleAs a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. This will involve...


  • Glasgow, Glasgow City, United Kingdom Three Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Three. As a Customer Service Representative, you will be responsible for handling complex customer complaints and resolving issues in a timely and efficient manner.Key ResponsibilitiesResolve customer complaints and issues in a fair and timely mannerAct as a...


  • Glasgow, Glasgow City, United Kingdom The New Homes Group Full time

    Customer Service RepresentativeAt The New Homes Group, we're seeking a skilled Customer Service Representative to join our team. As a key member of our support team, you'll play a critical role in ensuring that survey appointments are booked with our customers and that our surveyor diaries are structured efficiently.As a Customer Service Representative,...


  • Glasgow, Glasgow City, United Kingdom HALO Invest Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Halo Invest Ltd. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesHandle inbound calls in a timely and...


  • Glasgow, Glasgow City, United Kingdom HSBC Full time

    Customer Service RepresentativeAt HSBC, we're looking for a skilled Customer Service Representative to join our team in Hamilton. As a key member of our contact centre, you'll be responsible for providing exceptional telephone-based customer service to help resolve customer queries in a friendly and professional manner.Key Responsibilities:Provide customer...


  • Glasgow, Glasgow City, United Kingdom Teleperformance Full time

    Job DescriptionWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Teleperformance. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and promoting our services.Key Responsibilities:Answer inbound calls and...


  • Glasgow, Glasgow City, United Kingdom Levi Strauss & Co Full time

    Company OverviewAt Levi Strauss & Co., we believe in originality, making an impact, and standing up for what is important.We're looking for a Customer Service Representative to bring our values to life through exceptional customer service.