Team Leader
4 weeks ago
As a key member of our team, you will play a vital role in leading and guiding a team of Customer Service Agents to achieve exceptional results. This is an exciting opportunity for someone who is passionate about leadership, customer service, and team management.
Responsibilities- Lead and manage a team of Customer Service Specialists, fostering a positive, productive, and engaging work environment.
- Create a customer-centric culture that ensures all team activities are focused on delivering exceptional customer experiences.
- Cultivate a growth mindset within your team, providing coaching, support, and resources to help them realize their full potential.
- Maintain effective control of people management processes, including absence management, performance management, and employee relations.
- Become a subject matter expert in our client's products and services through comprehensive training.
- Contribute to engagement initiatives across the wider Teleperformance team.
- Proven track record of successful people management, with the ability to lead and motivate teams.
- Demonstrable experience of managing multiple workflows and meeting targeted KPIs and quality standards.
- Confident in handling various people management processes, such as absence management, performance management, and other employment-related tasks.
- Strong communication and interpersonal skills, with a passion for working collaboratively with others.
- Able to work in a high-volume, fast-paced environment and prioritize tasks effectively.
- Customer-focused, with excellent written and verbal communication skills and attention to detail.
We offer a competitive salary of £25,375, commensurate with industry standards and location. Additionally, we provide a range of benefits, including opportunities for career growth and professional development.
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