Team Leader

4 weeks ago


Remote Cloud Campus, United Kingdom Teleperformance Full time
About the Role

As a key member of our team, you will play a vital role in leading and guiding a team of Customer Service Agents to achieve exceptional results. This is an exciting opportunity for someone who is passionate about leadership, customer service, and team management.

Responsibilities
  • Lead and manage a team of Customer Service Specialists, fostering a positive, productive, and engaging work environment.
  • Create a customer-centric culture that ensures all team activities are focused on delivering exceptional customer experiences.
  • Cultivate a growth mindset within your team, providing coaching, support, and resources to help them realize their full potential.
  • Maintain effective control of people management processes, including absence management, performance management, and employee relations.
  • Become a subject matter expert in our client's products and services through comprehensive training.
  • Contribute to engagement initiatives across the wider Teleperformance team.
Ideal Candidate
  • Proven track record of successful people management, with the ability to lead and motivate teams.
  • Demonstrable experience of managing multiple workflows and meeting targeted KPIs and quality standards.
  • Confident in handling various people management processes, such as absence management, performance management, and other employment-related tasks.
  • Strong communication and interpersonal skills, with a passion for working collaboratively with others.
  • Able to work in a high-volume, fast-paced environment and prioritize tasks effectively.
  • Customer-focused, with excellent written and verbal communication skills and attention to detail.
What We Offer

We offer a competitive salary of £25,375, commensurate with industry standards and location. Additionally, we provide a range of benefits, including opportunities for career growth and professional development.


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