Administrative Support Specialist
3 weeks ago
Job Title: Administrative Support Specialist
We are seeking an experienced Administrative Support Specialist to join our team at Bupa. As an Administrative Support Specialist, you will play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.
The purpose of this role is to ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. You will contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.
Key Responsibilities:
- Greeting and welcoming customers, supporting the customer journey throughout the centre, and ensuring a thorough checkout.
- Answering, screening, and forwarding incoming customer queries via phone calls and proactively managing local mailboxes and emails.
- Ensuring all customers have the correct paperwork to support their visit, including appointment packs, clinical file preparation, and consent forms.
- Effective results management, including receiving, scanning, and uploading, and follow-up of suppliers to ensure turnaround within the agreed SLA.
- Ensuring all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled, and processing payments, invoices, added charges, and credit notes upon customer departure.
Requirements:
- Administration and telephony experience is desirable but not essential.
- Customer service experience and highly customer-focused.
- Excellent interpersonal, written, and verbal communication skills.
- PC literate, with knowledge of MS office packages.
- Excellent organisation and time management skills.
Benefits:
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
- Bupa Health Insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Support with travel costs via a season ticket loan or cycle2work.
- Discounted access to online gym sessions through Gympass.
- Various other benefits and online discounts.
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
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