Customer Service and Operations Coordinator

3 days ago


Cirencester, Gloucestershire, United Kingdom Austin Fraser Full time
Austin Fraser is an exciting firm to work with, offering a dynamic environment where you can grow your skills and career. As a Customer Service Executive, you will be responsible for handling inbound and outbound calls from customers and suppliers, providing timely and effective assistance. You will also log customer interactions and activity accurately within the company's CRM system. The ideal candidate should have prior experience in customer service or a related field and possess excellent verbal and written communication skills.

In this role, you will collaborate with colleagues to ensure seamless service delivery and address any ongoing concerns or challenges. You will stay informed of company policies, product offerings, and service updates to provide accurate information to customers. Additionally, you will participate in helping out in the Warehouse during peak periods to pack orders.

The company offers a comprehensive package including 23 days of annual leave + bank holidays, annual profit share, great company pension scheme, 1 day of charity leave per year, free onsite parking, and casual dress. The estimated salary for this role is £28,000 - £32,000 per annum, depending on location and experience. The working hours are Monday - Friday 09:00AM - 06:00PM, and the job is commutable from Swindon, Cirencester, South Cerney, Cricklade, Highworth & Lechlade.

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