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Homeless Outreach Specialist

2 months ago

Southampton, Southampton, United Kingdom TWO SAINTS Full time

Job Summary

We are seeking a dedicated and compassionate individual to join our team as an Outreach Support Worker. In this role, you will provide intensive support to adults with complex needs, who are living on the streets or have been placed in temporary accommodation by the local authority.

Main Responsibilities

  • Provide personalized, intensive support via assertive outreach to long-term rough sleepers in the city, maintaining a consistent and persistent approach.
  • Engage and support rough sleepers on the street, working alongside homeless healthcare and the street homeless prevention team.
  • Manage a caseload of clients, maintaining clear and accurate records of the support offered, actions to be completed, and outcomes achieved.
  • Complete initial assessments to identify client needs and produce person-centered outcome and holistic support plans.
  • Identify positive actions and small successes to create change.
  • Create dynamic risk assessments with a flexible and creative approach.
  • Provide information and support on housing, navigating pathways, and advocating for clients.
  • Liaise with statutory and voluntary agencies on behalf of clients, including the Homeless Day Centre.
  • Accompany chaotic and complex clients to interviews and appointments.
  • Help reduce the time spent on the street by clients, leading to reduced contact with the police and other emergency services.
  • Provide emotional support in crisis situations, reducing stress and anxiety.
  • Support with practical skills development in areas such as managing a UC claim, shopping, probation, and health appointments.
  • Support to maintain an environment to avoid eviction if accommodated.
  • Attend community meetings and presentations with managers to support additional funding for the role.
  • Access personalization funds creatively to identify opportunities and achieve outcomes.
  • Support the whole team and take an active part in reflective practice.
  • Develop and maintain excellent relations with the local community.

Requirements

  • Clear verbal and written English.
  • Good IT and keyboard skills.
  • Polite, assertive manner, ability to self-motivate.
  • Passion for working in a client/customer-facing role.
  • Knowledge of the benefits system and tenancy legislation.
  • Interest and genuine concern for homelessness and related issues.
  • Knowledge of voluntary and statutory agencies.