Sales Order Specialist II

7 days ago

Winnersh, United Kingdom BMC Software, Inc. Full time
About BMC Software, Inc.

BMC Software, Inc. is an award-winning, equal opportunity, culturally diverse, and fun place to be. We give back to the community and strive to be better every day. Our work environment allows you to balance your priorities and bring your best every day. We champion your wins and support your growth.

What We Offer
  • We hire the best performers in every area, providing a perfect blend of competitive and supportive colleagues to help you succeed in your career.
  • You'll work in a sales order team known for its excellence in delivery.
  • We have a compensation structure designed for high performers, with all the perks you'd expect and some that will surprise you.
  • We offer unbeatable training and growth opportunities to help you become the best in your field.
  • We foster a culturally diverse, dynamic, and fun working environment, prioritizing your comfort and quality of life.
  • We've created flexible workspaces that encourage creativity and teamwork, including work-from-home opportunities for those who want them.
  • We provide outstanding benefits that allow you to make strategic choices for you and your family.
About the Role

This is a highly visible role working with some of our most successful sales teams, supporting prestigious enterprise clients. As a Sales Order Specialist, you'll be responsible for:

  • Providing guidance and support to sales on quote preparation related to Commercial-, Legal- and RevRec policies, order processing, and customer order issues.
  • Providing Legal Level 1 support and generating contractual agreements.
  • Order Processing – Review, validate, and process all orders with a focus on accuracy and completion for submission.
  • Proactively communicating with Field Sales and/or managers on order issues and keeping them informed of any problems resolving issues.
  • Ensuring all orders are submitted on a timely basis according to established order submission deadlines.
  • Developing and maintaining a detailed working knowledge of Revenue Recognition and Revenue Accounting policies concerning the licensing of software & support, SOX controls applicable to the Quote to Cash process, Order Entry (OE+) application, SFDC, and Siebel to support order management.
  • Providing support and assisting in the resolution & clarification of order information, invoicing, collections, and passwords.
  • Developing in-depth knowledge of BMC's licensing model and pricing to provide quoting support to our EMEA Sales Team.
  • Proactively acting to understand customer needs and identifying solutions to non-standard tasks/queries.
  • Taking action to monitor and control costs within your own work horizons.
  • Identifying key issues and patterns from partial/conflicting data; taking a broad perspective to problems and spotting new, less obvious solutions.
  • Sharing your experience/knowledge with others; providing guidance and support to less experienced colleagues.
Requirements
  • Must possess strong attention to detail, accuracy, and completeness with regard to all processes.
  • Must have a proven ability to work collaboratively and courteously with others to obtain all required documentation necessary to perform and realize revenue on license sales.
  • Must have the ability to work remotely and use escalation processes.
  • Clear and grammatically correct verbal and written communication skills are required.
  • Ideally, knowledge and experience of Order Services back-office applications, with a good understanding of administrative processes.
  • Knowledge and experience with license and/or software accounting, legal operations, and understanding of license revenue recognition requirements is highly desirable.
  • Working knowledge of Oracle, SFDC, and financial operations processes.
  • Working knowledge of Office suite Application.
  • Intermediate-level experience with Business Objects is a plus.
  • Working knowledge with Communication Tools such as Phone, messaging, Chat, Share applications.
  • Ability to see, define, and resolve issues, with a balanced desire to tackle both tactical and root-cause issues is a plus.
  • Ability to work on multi-transaction within a range of complexity.
  • Strong communication skills, both written and verbal.
  • Ability to adapt informative style to an audience, capable of explaining difficult information clearly, establishes consensus and attains agreement.
  • Create an informal network within the team and other BMC departments.

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