Customer Service Representative

4 days ago


Luton, Luton, United Kingdom Advancing People Full time
Customer Service Advisor Job Description

Advancing People Multilingual is recruiting for German Speaking Customer Service Advisors to work with a leading digital holiday operator based in Luton, Bedfordshire.

Key Responsibilities:
  • Handle inbound calls and emails from German speaking customers, providing exceptional service and resolving queries quickly and effectively.
  • Work closely with customers and destination partners to ensure customer needs are met in the first interaction.
  • Support Duty Managers during incidents and emergencies, providing welfare calls in the language spoken by European customers.
Requirements:
  • Fluent in German
  • Strong customer focus and professional approach
  • Excellent communication skills, both oral and written
  • Ability to work effectively as part of a team
  • Good computer skills
  • Positive "can do" attitude
What We Offer:

A full-time permanent position with an annual salary of £36,000 + attractive company benefits.



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