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Customer Service Representative

2 months ago

Luton, Luton, United Kingdom Signature Aviation Full time
About Signature Aviation

We provide VIP services to business and private aircraft customers, delivering a truly exceptional experience.

Job Summary

We are seeking a Customer Service Representative to join our team, responsible for ensuring the entire customer experience is delivered to the highest standard.

Key Responsibilities
  • Make reservations for customers via Signet
  • Ensure both Outlook and Signet boxes are checked regularly and requests answered in a timely manner
  • Meet arriving flights and carry out visa/passport checks, relaying this information to UKBF
  • Liaise with the wider Customer Operations department and other teams to share details of any services requested
Requirements
  • Experience working within a customer service and/or operations environment
  • Strong customer service skills, excellent communication, and a good listener
  • Self-motivated with strong time management skills and ability to work accurately under pressure
  • Checkable five-year employment history and a full and clean driving licence
What We Offer
  • Enhanced holiday entitlement
  • Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
  • Employee Assistance Program – 24/7 help, guidance, and support
  • Healthcare Cash Plan (Medicash)
  • Access to an Employee Perks platform (shopping discounts)
  • Free on-site parking
  • Full uniform provided
  • Full access to LinkedIn Learning and ongoing Training & Development Opportunities
  • Global Development Scheme Opportunities
  • Mentorship schemes
  • Recognition programme – performance, going above and beyond, service
  • Employee of the Month, Quarter & Year awards
  • Volunteering / Charity Days
  • Regular social events
  • Enhanced Family Friendly Leave Policies