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Fraud Prevention Specialist

2 months ago

London, Greater London, United Kingdom Awin Full time
About the Role

We are seeking a highly skilled Fraud Prevention Specialist to join our team at Awin. As a key member of our organization, you will play a critical role in driving and executing the development and implementation of robust anti-fraud procedures.

Key Responsibilities
  • New Publisher Review: Conduct thorough reviews of new publisher registrations and communications to ensure compliance and authenticity.
  • Regular Audits: Conduct regular audits during the publisher lifecycle to identify and address any anomalies.
  • Payment Analysis: Consistently review publisher payments on Awin and ShareASale platforms, focusing on identifying and analyzing any irregularities.
  • Fraud Detection and Prevention: Develop and implement comprehensive fraud detection and prevention measures and tools.
  • Record Keeping: Maintain detailed records of fraud management activities and sanctions, and effectively communicate findings to relevant stakeholders.
  • Investigations: Carry out extensive investigations of publisher activities and documentation for decision making.
  • Collaboration: Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously.
  • Training and Advice: Actively provide advice and training to both internal and external partners on fraud prevention, detection, and resolution strategies.
Requirements
  • Customer Service and/or Fraud Investigations: At least 2 years' experience in customer service and/or fraud investigations is mandatory.
  • Online Environment Expertise: Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms and e-commerce environments.
  • Client Service Excellence: Exhibits outstanding client service skills, with a track record of proactivity and a proven ability to enhance client performance.
  • Time Management and Adaptability: Possesses strong time management skills and the flexibility to adapt to changing circumstances and challenges.
  • Multitasking in a Dynamic Environment: Capable of managing multiple projects simultaneously in a fast-paced setting, demonstrating efficiency and effectiveness.
  • Ownership and Accountability: Shows a strong drive to take ownership of tasks and accepts full accountability for the quality and outcomes of their own work.
  • Positive Team Player: Maintains a positive outlook with a strong team orientation and a demonstrated 'can-do' attitude, contributing positively to team dynamics and morale.
  • Technical Proficiency: Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI. A strong willingness to learn and adapt to new technology systems, network tools, and processes is essential.
  • AI/ML/LLM Systems Experience: Initial experience with, and a keen interest in, managing and developing AI/ML/LLM systems for anomaly detection. A passion for working at the forefront of technology and innovation in fraud detection.
  • Tools Knowledge: A working knowledge of SimilarWeb, Tableau, and Asana is highly favorable, indicating the ability to handle complex data analysis and visualization tasks effectively.
  • Language Proficiency: Must be fluent in English. Knowledge of German is an advantageous plus.