Second Line Desktop Support Specialist

6 days ago


Southampton, Southampton, United Kingdom THE CHARALLE GROUP Full time

Job Title: Desktop Support Engineer - Second Line

The Charalle Group seeks an experienced IT Desktop Support Engineer to join our IT Support Team.

This role provides 2nd line support to our business operations teams, ensuring that our IT systems, infrastructure, and applications operate effectively.

Key Responsibilities:

  • Virtual desktop environments (Citrix) – troubleshooting and assistance with dormant sessions or connectivity issues
  • Azure Active Directory – setting up users, creating and editing group policies, and managing permissions
  • InTune iOS management through Company Portal
  • InTune AutoPilot deployment for HP laptops running Windows 10
  • Networking – patch cables, VPN support, and printer hardware support
  • Hardware/PC support, iPad/Tablet support, routing, and switching
  • Windows Server – file permissions, new accounts, and account management

Requirements:

Previous experience in an IT Desktop Support role, preferably with second-line experience. Candidates with first-line experience ready to step into a second-line role are also considered. Experience in the legal sector is an advantage, but candidates from other professional services sectors are also welcome.



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