Distributed Field Support Specialist

1 month ago


Southampton, Southampton, United Kingdom Verelogic Full time
Job Title:

Distributed Field Support Specialist

Location: Multiple locations

Salary: Competitive

Interview Process: 2-stage process

Key Responsibilities:
  1. Provide technical support to clients at their premises.
  2. Diagnose and repair PC, laptop, printer, and server issues.
  3. Complete part movements and return items as directed by the Branch.
  4. Assist other engineers in delivering service to customers.
  5. Cover site roles where required.
  6. Achieve a KPI target of 5 visits/fixes per day.
  7. Communicate with Call Administration and the Branch to manage call details.
  8. Utilize a PDA to check and update allocated calls.
  9. Carry out customer rebuilds and configuration.
  10. Perform AV repairs and printer repairs.
  11. Execute IMAC projects with minimal supervision.
  12. Participate in 24/7 coverage via a rota system.
  13. Act as a mentor to junior engineers.
  14. Train on new technologies such as AV or Cisco.
  15. Step in for FDM on occasion and/or project manage.
  16. Comply with management system policies and company guidelines.
  17. Maintain a professional demeanor at all times.
  18. Possess a full UK driving license where required.
  19. Respond to requests for information from line management.
  20. Work overtime when required.
  21. Familiarize with customer policies and processes.
  22. Be approachable and accepting of training requirements.
  23. Maintain skills and knowledge required to perform the role.
  24. Embrace new technologies and adapt to change.
  25. Maintain company assets in good working order.
  26. Practice quick win processes.
Skills and Experience:
  1. Knowledge of PC, laptop, printer, and server operation.
  2. Key client procedures.
  3. Trained in desktop/laptop/printers and servers.
  4. Cisco/Sun knowledge.
  5. Excellent knowledge of common software products.
  6. AV experience.
  7. Excellent customer-facing skills.
  8. BPSS.
  9. SC Clearance.


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